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FAQ

Orders

Our warehouse processes your order as quickly as possible, so once your order is placed, modifications are not possible. However, we may be able to assist with canceling your order so you can place a new one. We highly recommend reaching out to our customer support team within 24 hours of purchase, before the order is processed for shipping. We cannot guarantee we will be able to cancel your order upon request. 

Absolutely! If the style you are looking for is currently out of stock but is expected to be restocked, you can sign up to receive notifications by providing your email address on the product page. Once the product is back in stock and ready to ship, you will receive an email alert.

You can have your purchase sent to the address of your choice. However, please note that at this time, we do not offer gift packaging for shipping merchandise. Rest assured, we are currently working on implementing this feature. 

Warranty

We collaborate with top manufacturers to craft handcrafted, responsibly sourced pieces built to last. We stand behind the quality of our products. For a period of 6 months from the date of purchase, we cover any damage to the material or workmanship of the jewelry.

Please note, however, that our warranty does not extend to lost items, scratches resulting from normal wear and tear (such as a bent ring or broken chain), improper use or storage of your product, or any modifications made by a third party outside of MIKHA.

Please submit any warranty requests via this form. Our team will follow up with you within 1-3 business days with additional details.

Important:

  1. Items purchased from a third-party vendor (not from MIKHA.com) are not covered under our warranty. Please contact the vendor from whom the items were purchased.

  2. We advise against having our products serviced by external jewelers, as this may void any potential for refund or replacement in case of a defect arising from their work. This includes resizing or any form of repair.

  3. Kindly note that, for quality control purposes, we may request the return of any defective pieces for inspection.

  4. Please be aware that promotional products may be exempt from our warranty policy.

Shipping

To enjoy free shipping on eligible orders, please select ‘Free Standard Shipping’ at checkout when applicable.

The time frame for delivery of products usually varies from 2-3 weeks after your order is processed. It normally takes 3-5 business days for us to process your order. If you purchase more than one item per order, deliveries may be made separately on different dates, depending on the carrier’s delivery method and product availability.

US Shipping

We ship to all of the United States, including Alaska and Hawaii, but excluding: U.S. protectorates and APO/FPO addresses if not in the Continental United States. It usually takes between 2-3 weeks for delivery. Duties or taxes (determined by U.S Customs and Immigration) may apply, which the recipient is responsible for paying on receipt. Certain products cannot be shipped to US destinations.

International Shipping

Currently we ship to: Canada, Australia, Belgium, Bermuda, Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Mexico, New Zealand, Norway, South Africa, Sweden, Switzerland and The United Kingdom.  

It usually takes between 4-8 weeks for delivery. Duties or taxes (determined by local Customs and Immigration agencies) may apply, which the recipient is responsible for paying on receipt.  

Certain products cannot be shipped to international destinations.

To track your order, log into your account and enter the tracking code.

You will receive the tracking code in the email registered at the time of purchase within 7 (seven) business days after processing your order. Our products are imported from Europe and Asia. Being an international order, delivery takes a little longer.

If your product is taking longer than the stipulated time, please check the tracking code. If you do not know the code, get into your account, and search for the order you want to track, the tracking code will be displayed on the order details. In most cases, delays happen when the product is held at Customs due to inspections by the Internal Revenue Service. Don’t worry, your product will arrive at your home.

Returns

Full priced items are eligible for returns within 10 days of receiving your product. Items purchased on sale are considered final sale and not eligible for return. 

If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.

A $6 charge for return shipping will be deducted from your refund for orders purchased in Canada and the Continental US. For returns on international orders, please contact us.

To learn more, please visit MIKHA’s Return Policy.

Full priced items are eligible for returns within 10 days of receiving your product. Items purchased on sale are considered final sale and not eligible for return. 

If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.

A $6 charge for return shipping will be deducted from your refund for orders purchased in Canada and the Continental US. For returns on international orders, please contact us.

To learn more, please visit MIKHA’s Return Policy.

To start a return, use the form below.

Size Guide

Find your best fit. Start by selecting a category below:

Our anklets are designed to fit a little looser, draping comfortably around your ankle.

To determine your size:

1. Cut out an even strip of paper, string, or use our MK Sizer.

2. Position the MK Sizer or measuring tape around the circumference of your ankle, on or below your ankle bone (where most anklets fall). Consider adding an extra 3/4 inch to this measurement to avoid stressing the chain.

3. Mark the spot where it meets and measure the distance with a ruler or soft measuring tape (in inches).

4. Reference the anklet length under ‘DETAILS’ on the product page to determine the fit.

Our bracelets are crafted to offer comfort and versatility, making them ideal for stacking. However, the fit ultimately depends on personal preference.

To determine your size:

1. Cut out an even strip of paper, string, or use our JB Sizer.

2. Wrap the paper or string around your wrist, ensuring it extends past the wrist bone to allow the bracelet to slide over it. Make sure to wrap the paper or string around your wrist in the same manner you’d like the bracelet to fit.

3. Mark the spot where it meets and measure the distance with a ruler or soft measuring tape (in inches).

4. Reference the bracelet length under ‘DETAILS’ on the product page to determine the fit.

For a modern look, wearing chokers on the looser side is recommended. Follow these steps to find your perfect fit:

1. Cut out an even strip of paper or string.

2. Wrap the paper or string around your neck at the widest part. Make sure to wrap it in the same manner you’d like the choker or necklace to fit—allowing for a little extra space if needed.

3. Mark the spot where it meets and measure the distance with a ruler or soft measuring tape (in inches).

4. Reference the choker or necklace length under ‘DETAILS’ on the product page to determine the fit.

Our rings are meticulously designed with both comfort and versatility in mind, ensuring they can be easily stacked or worn individually on any finger with effortless style.

  1. Cut out an even strip of paper, string or our MK Sizer.

  2. Wrap the paper or string around the base of your finger, just below the knuckle. While doing this, take into account that the ring will need to slide over your knuckle, as many of us have knuckles that are wider than the base of our finger. Our rings were designed to be worn on all fingers, so to give yourself that option, measure your largest finger first.

  3. Ensure that the paper or string is wrapped tightly around your finger for a secure fit. Mark the spot where it meets and measure the distance with a ruler (in mm).

  4. Reference the ring length under ‘DETAILS’ on the product page to determine the fit. If you land on a half-size, size up!

FAQ

Orders

Our warehouse processes your order as quickly as possible, so once your order is placed, modifications are not possible. However, we may be able to assist with canceling your order so you can place a new one. We highly recommend reaching out to our customer support team within 24 hours of purchase, before the order is processed for shipping. We cannot guarantee we will be able to cancel your order upon request. 

Absolutely! If the style you are looking for is currently out of stock but is expected to be restocked, you can sign up to receive notifications by providing your email address on the product page. Once the product is back in stock and ready to ship, you will receive an email alert.

You can have your purchase sent to the address of your choice. However, please note that at this time, we do not offer gift packaging for shipping merchandise. Rest assured, we are currently working on implementing this feature. 

Warranty

We collaborate with top manufacturers to craft handcrafted, responsibly sourced pieces built to last. We stand behind the quality of our products. For a period of 6 months from the date of purchase, we cover any damage to the material or workmanship of the jewelry.

Please note, however, that our warranty does not extend to lost items, scratches resulting from normal wear and tear (such as a bent ring or broken chain), improper use or storage of your product, or any modifications made by a third party outside of MIKHA.

Please submit any warranty requests via this form. Our team will follow up with you within 1-3 business days with additional details.

Important:

  1. Items purchased from a third-party vendor (not from MIKHA.com) are not covered under our warranty. Please contact the vendor from whom the items were purchased.

  2. We advise against having our products serviced by external jewelers, as this may void any potential for refund or replacement in case of a defect arising from their work. This includes resizing or any form of repair.

  3. Kindly note that, for quality control purposes, we may request the return of any defective pieces for inspection.

  4. Please be aware that promotional products may be exempt from our warranty policy.

Shipping

To enjoy free shipping on eligible orders, please select ‘Free Standard Shipping’ at checkout when applicable.

The time frame for delivery of products usually varies from 2-3 weeks after your order is processed. It normally takes 3-5 business days for us to process your order. If you purchase more than one item per order, deliveries may be made separately on different dates, depending on the carrier’s delivery method and product availability.

US Shipping

We ship to all of the United States, including Alaska and Hawaii, but excluding: U.S. protectorates and APO/FPO addresses if not in the Continental United States. It usually takes between 2-3 weeks for delivery. Duties or taxes (determined by U.S Customs and Immigration) may apply, which the recipient is responsible for paying on receipt. Certain products cannot be shipped to US destinations.

International Shipping

Currently we ship to: Canada, Australia, Belgium, Bermuda, Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Mexico, New Zealand, Norway, South Africa, Sweden, Switzerland and The United Kingdom.  

It usually takes between 4-8 weeks for delivery. Duties or taxes (determined by local Customs and Immigration agencies) may apply, which the recipient is responsible for paying on receipt.  

Certain products cannot be shipped to international destinations.

To track your order, log into your account and enter the tracking code.

You will receive the tracking code in the email registered at the time of purchase within 7 (seven) business days after processing your order. Our products are imported from Europe and Asia. Being an international order, delivery takes a little longer.

If your product is taking longer than the stipulated time, please check the tracking code. If you do not know the code, get into your account, and search for the order you want to track, the tracking code will be displayed on the order details. In most cases, delays happen when the product is held at Customs due to inspections by the Internal Revenue Service. Don’t worry, your product will arrive at your home.

Returns

Full priced items are eligible for returns within 10 days of receiving your product. Items purchased on sale are considered final sale and not eligible for return. 

If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.

A $6 charge for return shipping will be deducted from your refund for orders purchased in Canada and the Continental US. For returns on international orders, please contact us.

To learn more, please visit MIKHA’s Return Policy.

Full priced items are eligible for returns within 10 days of receiving your product. Items purchased on sale are considered final sale and not eligible for return. 

If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.

A $6 charge for return shipping will be deducted from your refund for orders purchased in Canada and the Continental US. For returns on international orders, please contact us.

To learn more, please visit MIKHA’s Return Policy.

To start a return, use the form below.

Size Guide

Find your best fit. Start by selecting a category below:

Our anklets are designed to fit a little looser, draping comfortably around your ankle.

To determine your size:

1. Cut out an even strip of paper, string, or use our MK Sizer.

2. Position the MK Sizer or measuring tape around the circumference of your ankle, on or below your ankle bone (where most anklets fall). Consider adding an extra 3/4 inch to this measurement to avoid stressing the chain.

3. Mark the spot where it meets and measure the distance with a ruler or soft measuring tape (in inches).

4. Reference the anklet length under ‘DETAILS’ on the product page to determine the fit.

Our bracelets are crafted to offer comfort and versatility, making them ideal for stacking. However, the fit ultimately depends on personal preference.

To determine your size:

1. Cut out an even strip of paper, string, or use our JB Sizer.

2. Wrap the paper or string around your wrist, ensuring it extends past the wrist bone to allow the bracelet to slide over it. Make sure to wrap the paper or string around your wrist in the same manner you’d like the bracelet to fit.

3. Mark the spot where it meets and measure the distance with a ruler or soft measuring tape (in inches).

4. Reference the bracelet length under ‘DETAILS’ on the product page to determine the fit.

For a modern look, wearing chokers on the looser side is recommended. Follow these steps to find your perfect fit:

1. Cut out an even strip of paper or string.

2. Wrap the paper or string around your neck at the widest part. Make sure to wrap it in the same manner you’d like the choker or necklace to fit—allowing for a little extra space if needed.

3. Mark the spot where it meets and measure the distance with a ruler or soft measuring tape (in inches).

4. Reference the choker or necklace length under ‘DETAILS’ on the product page to determine the fit.

Our rings are meticulously designed with both comfort and versatility in mind, ensuring they can be easily stacked or worn individually on any finger with effortless style.

  1. Cut out an even strip of paper, string or our MK Sizer.

  2. Wrap the paper or string around the base of your finger, just below the knuckle. While doing this, take into account that the ring will need to slide over your knuckle, as many of us have knuckles that are wider than the base of our finger. Our rings were designed to be worn on all fingers, so to give yourself that option, measure your largest finger first.

  3. Ensure that the paper or string is wrapped tightly around your finger for a secure fit. Mark the spot where it meets and measure the distance with a ruler (in mm).

  4. Reference the ring length under ‘DETAILS’ on the product page to determine the fit. If you land on a half-size, size up!

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        How can we help you?

        our team is delighted to assist you with your orders, style advice, gift ideas, and more. please feel free to contact us anytime.

        for more information on returns, shipping and more, please visit our faq’s section.

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